Adding Payments for Unpaid Records
Summary
For any unpaid balances, payments can be added and processed in Auction Conductor. In addition to accessing unpaid receipts, unpaid records can be viewed in Auction Conductor in the Payments tab.
To Add a New Payment
- In Auction Conductor, click on the Payments tab. At the top of the grid there will be a red View Unpaid button to click.
- A grid of all contributors that made purchases but do not have a payment applied to their record will appear.
- Open the contributor you wish to edit, then click on the Activity tab. Click the plus sign to expand each section (Purchases, Auction Bids, Payments).
- Click the button Add payment. The options for credit card, cash or check will be available, depending on your specific event settings. Follow the prompts to enter the provided payment information.
Credit cards placed on file or used for previous purchases will be available in the dropdown.
- Credit card transactions will be processed immediately for approval. You will either recieve a declined or appproved message based on the response from the cardholder's bank. If the transaction is approved, you're done!
