Brother 2270 Printer Troubleshooting

Check the following

• The power cord is connected properly and the printer is turned on
• The toner and drum unit are installed properly
• The front cover, back cover and fuser cover are completely closed
• Paper is inserted properly in the paper tray
• The Ethernet cable is securely connected to the printer and the switch
• The switch has a trunk line to the Cradlepoint
• The power and lights on the Cradlepoint and the switch
• The WiFi light on the back of the printer
• The laptop is connected to the correct network
• The correct driver for the printer has been chosen and installed

Check the printer's status

1. Open the non-full-screen Chrome shortcut on the laptop.
2. Go to the printer's web page at 10.0.1.xx, where xx is the printer number plus ten. For example, Printer 1 is 10.0.1.11 and Printer 5 is 10.0.1.15.
3. The printer's status, including its color, shows in the center of the page.

Print the printer's settings

Press the green Go button three times within two seconds to print the printer's full settings. The third page shows which network connection is active (wired or wireless) and the current IP address.

Switch between wired and wireless

Press and hold the green Go button for ten seconds. The printer prints a settings page showing the connection it's now using (Ethernet or 802.11).

Clear the laptop's print queue

1. In the system tray, in the lower right corner of the screen, double-click the printer icon to open the queue.
2. If a print job shows an error, right-click it and cancel it.
3. If the job doesn't clear within 60 seconds, restart the laptop.

Change the printer driver

To switch a printer's driver between Brother, Lexmark and Samsung:

1. Open the Windows Control Panel.
2. Open Devices and Printers.
3. Right-click the printer you want to change and click Printer Properties.

   

4. Select the Advanced tab.
5. In the Driver drop-down, select the driver for the printer you're using. If it isn't listed, click New Driver and follow the instructions.

Reset the drum light

To turn off the drum light after replacing the drum:

1. Open the printer's front cover.
2. Press and hold the green Go button for four seconds, or until all the lights turn on. Let go of the button and close the cover.
3. When the lights stop flashing, the drum light should be off.

Known issue: toner light stays on

The toner light can stay on even after a new toner cartridge is installed. This happens with recycled or refurbished cartridges. They block the sensor that reads the toner level, so they always read as empty.