QR Code Ticketing - Scanning Admission Tickets at the Door

Updated by Jon Doehling

Authorizing devices to scan tickets

On event day, it is necessary to set up and enable the devices that will be used to read the QR Codes during check in. This can be done in Setup > QR Ticket Scanning. Follow the displayed instructions to enable each device.

Once the code is scanned with your QR Reading App or Camera App, you will be asked to set the name of the person using the device to check people in. After submitting, the device is approved to scan the Ticket QR Codes for the specific event they were assigned. Each device being used has to go through this process.

Process for scanning

  1. The first step will be to open the camera app or QR-Code Reader app of your choice.
  2. Hover the designated scanning device's camera over the QR Code located on the guests confirmation page, printout, or apple wallet ticket. You should then see an option to open a webpage to complete the process.

This process varies slightly on different devices and operating systems. We highly recommend using AES provided tablets which will come pre-configured with a reliable and easy to use QR code scanning application that will simplify this process for your scanners.
  1. A webpage will open with information about the ticket holder displayed.
    1. If the attendee is already opted-in to receive SMS text message notifications, the display will look similar to the green screen below. This indicates they are good-to-go and the scanner can proceed to the next step.
    2. If they are Opted-Out or don't have a cell phone on file, it will appear orange. the scanner should attempt to collect the users cell phone number so they may receive notifications including the "arrival" text message which may include specific instructions, their bidder# and table assignment.

Opted-In of SMS Notifications

Opted-Out of SMS Notifications

  1. After you've confirmed their information, select Done to mark them as Arrived.
  2. Close the webpage, return to the Camera, and repeat the process for the next guest.
If it states you are not authorized, make sure your browsers cookies are enabled and go back to step 1.

How can a guest access their ticket?

Guests will first be asked to complete Express Check-In via SMS or email with a secure link. This link will take them to the Express Check-in function located on the Event Landing Page. Once completed, guests will see a confirmation page with their QR code ticket, and from here can add the ticket to their Apple Wallet, bookmark the URL, or print a paper version of the ticket. They will also receive an email containing the same information, which they may flag/save in their inbox or print.

When guests arrive at the event, if they do not have a QR code ticket easily accessible, that's OK! Simply direct them to a staffed check-in line where they can be looked up manually by name and checked-in just the same.
Tickets added to an Apple Wallet with a set Event Location will notify the user when they are getting close to the venue and ask them if they would like to open their ticket.

Continue to Interpreting and Editing Ticketing Data ->

Return to QR Code Configuration ->

How did we do?