Post Event

Accessing Unpaid Receipt Report

Summary. After an auction is completed, there may be some unpaid invoices that need to be followed up with. In some cases, bidders may not have put a credit card on file, they may have requested to b…

Adding Payments for Unpaid Records

Summary. For any unpaid balances, payments can be added and processed in Auction Conductor. In addition to accessing unpaid receipts , unpaid records can be viewed in Auction Conductor in the Payment…

Connecting Incomplete Payments to Sales

Any payments that occurred prior to the software release date of 7/16/2025 will show as INCOMPLETE in the Payment/Sales Export file and will be missing related sales data in API calls. In order to fi…

Datacap Payments Reconciliation

Overview. To reconcile deposits in your organization's bank account, go to the Payments tab in Auction Conductor and select Datacap as your processor. You'll see a detailed grid showing each credit c…

Processing Credit Card Refunds

Find the Original Credit Card Transaction. There are multiple places where a credit card refund can be processed. Payments tab in the main menu. Contributors tab in the Activity details screen, under…

Sale/Payment Export

The Sale/Payment Export is designed to provide detail on all sales within a date range, complete with contributor contact and linked payment information. Running the Report. To access the export, nav…

iATS Payments Reconciliation

When balancing funds from an event/campaign to a bank account, it is important to know the deposit schedule for iATS Payments. iATS Payments is the merchant processor used by AES for all the credit c…