Big Screen Reports
Big Screen Report Settings
Cash Call
Checkout
Accepting/Splitting Payments
Adding a Donation in Checkout
Auction Item Pickup Feature
Collecting Contact Information at Checkout
Combining Invoices
Configuring & Using Self-Checkout
Printing/Emailing receipts
Refunding a Payment
Selling a Multi-Unit Package at Checkout
Selling a No-Bids Auction Package at Check-Out
Splitting a Package payment
Switch Which Contributor is Recognized on the Invoice
Contributors
Importing Contributors
Recognizing Sponsors
Merging Duplicate Contributors
Data Entry
Add a Sale to a Contributor
Auction Display Sheets
Entering RSVP's (Admin Mode)
How to Enter Auction Packages
Quick Entry
Re-Ordering Package Numbers
Equipment
Add a Network Printer
Brother 2270 Advanced Troubleshooting
Brother 2270 Basic Troubleshooting
Brother 2270 Frequent Questions
Brother 2270 Known Issues
Cradlepoint - Reprioritize Internet Connections
Emergency Printer Sharing Switch
Laptop Hardware and Network FAQs
Samsung M2020 Advanced Troubleshooting
Samsung M2020 Basic Troubleshooting
Event Ticketing
Color Match a Microsite to a Logo
Customizing Microsite Page Titles & Navigation
Event Ticketing/Microsites
Hero Banner Image Specs
Microsite Banner Notification Feature
QR Code Ticketing - Configuration
QR Code Ticketing - Interpreting and Editing Data
QR Code Ticketing - Scanning Admission Tickets at the Door
Recognizing Personal Sponsors
Sponsored Admission Tickets
Update Guest Names Form & Email
Images and Videos
Deleting vs. Hiding an Item/Package Image/Video
Importing Item and Package Images
Re-ordering Package Images/Videos
Uploading an Item/Package Video
Uploading and Editing an Item/Package Image
In-Kind Donations
Collecting In-Kind Donation Items via the Microsite
Linking In-Kind Donors to Auction Items
Recognizing In-Kind Donations on Patron Reciepts
Kiosk Tablets
AES Kiosk - Change URL
Galaxy Tab A - Change WiFi Connection
Galaxy Tab E - Change WiFi Connection
Messaging
Auction Notifications
Email Settings
Messaging Center
Text to Act
Post Event
Accessing Unpaid Receipt Report
Adding Payments for Unpaid Records
Processing Credit Card Refunds
iATS Payments Reconciliation
Registration
Adding a New or "Walk-In" Contributor at Check-In
Event Check-In Process
Express Check-In
Pre-Printing Bid Paddles
Printing Attendee Lists
Printing Bid Paddles at Check-In
Selling Admission Tickets at Check-In
Selling Multi-Unit Packages at Registration
Setting a Preferred Credit Card at Check-In
VIP and Registration Notes
Release Notes
AES Suite 1.0
AES Suite 10.1
AES Suite 10.2
AES Suite 10.3
AES Suite 10.4
AES Suite 11.0
AES Suite 11.1
AES Suite 11.2
AES Suite 11.3
AES Suite 2.0
AES Suite 3.0
AES Suite 4.0
AES Suite 5.0
AES Suite 6.0
AES Suite 6.1
AES Suite 7.0
AES Suite 8.0
AES Suite 9.0
AES Suite 9.1
AES Suite 9.2
AES Suite 9.3
AES Suite 9.4
AES Suite 9.5
AES Suite 9.6
AES Suite 9.7
Clearing Your Browser Cache
Setup/Prefrences
App Settings
Charging Sales Tax
Details & Location
Item/Package Location
Social Media Sharing Settings
Silent Auction
Consignment Items
Delete a Bid
Edit a Bid
Lowering Minimum Bids
Outbid Alerts- How They Work
Outbid Alerts- How to Opt in
What is a Max Bid?
Special Item (Multi-Unit) Sales
Multi-Unit Instant Pay
Setting up Kiosk for Multi-Unit Sales
Users
Changing your password
Virtual Events
Embedding a Video or Livestream
All Categories > Post Event
4 articles
Summary. After an auction is completed, there may be some unpaid invoices that need to be followed up with. In some cases, bidders may not have put a credit card on file, they may have requested to b…
Updated 4 years ago by Ashley McClure
Summary. For any unpaid balances, payments can be added and processed in Auction Conductor. In addition to accessing unpaid receipts , unpaid records can be viewed in Auction Conductor in the Payment…
Find the Original Credit Card Transaction. There are multiple places where a credit card refund can be processed. Payments tab in the main menu. Contributors tab in the Activity details screen, under…
When balancing funds from an event/campaign to a bank account, it is important to know the deposit schedule for iATS Payments. iATS Payments is the merchant processor used by AES for all the credit c…
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