---
title: "Adding Payments for Unpaid Records"
description: "Summary. For any unpaid balances, payments can be added and processed in Auction Conductor. In addition to accessing unpaid receipts , unpaid records can be viewed in Auction Conductor in the Payment…"
url: "https://help.aesauctions.com/article/i9mrebav34-adding-payments-for-unpaid-records"
category: "Reports & Post-Event"
updated_at: "2020-01-23T17:59:33Z"
---

# Adding Payments for Unpaid Records

### Summary

For any unpaid balances, payments can be added and processed in Auction Conductor. In addition to [accessing unpaid receipts](/article/3ys4x6qvuv-following-up-with-unpaids), unpaid records can be viewed in Auction Conductor in the Payments tab.

### To Add a New Payment

1. In Auction Conductor, click on the **Payments** tab. At the top of the grid there will be a red **View Unpaid** button to click.

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![](https://files.helpdocs.io/va4glpkhhk/articles/i9mrebav34/1578025298392/view-unpaid.jpg)

1. A grid of all contributors that made purchases but do not have a payment applied to their record will appear.

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![](https://files.helpdocs.io/va4glpkhhk/articles/i9mrebav34/1578025415501/unpaid-grid.jpg)

1. Open the contributor you wish to edit, then click on the **Activity** tab. Click the **plus sign** to expand each section (Purchases, Auction Bids, Payments).
2. Click the button Add payment. The options for credit card, cash or check will be available, depending on your specific event settings. Follow the prompts to enter the provided payment information.

Credit cards placed on file or used for previous purchases will be available in the dropdown.

![](https://files.helpdocs.io/va4glpkhhk/articles/i9mrebav34/1579801471983/2020-01-23-10-42-24.gif)

1. Credit card transactions will be processed immediately for approval. You will either recieve a **declined** or **appproved** message based on the response from the cardholder's bank. If the transaction is approved, you're done!
   
   ![](https://files.helpdocs.io/va4glpkhhk/articles/i9mrebav34/1579801763596/image.png)