---
title: "Samsung M2020 Printer Troubleshooting"
description: "Basic checks, USB connection checks, the settings printout and clearing the print queue for the Samsung M2020 printer."
url: "https://help.aesauctions.com/article/i67nh5tavv-samsung-m-2020-advanced-troubleshooting"
category: "Printers"
updated_at: "2026-10-30T04:10:28Z"
---

# Samsung M2020 Printer Troubleshooting

![](https://files.helpdocs.io/va4glpkhhk/articles/i67nh5tavv/1537892472900/8806085986541-1-zoom.jpg)

### Check the following

- The power cord is connected properly and the printer is turned on
- The toner unit is installed properly
- The top cover is completely closed
- Paper is inserted properly in the paper tray
- The WiFi light is on
- The laptop is on the correct wireless network
- The correct driver for the printer has been chosen and installed

### If you're using a USB cable

- The USB cable is plugged in securely at both the laptop and the printer
- The printer icon shows in Windows Devices
- The IOGEAR software is running with the correct printer selected

### Print the printer's settings

Press and hold the WPS button for about 10 seconds, until the green light blinks slowly, then release it.

### Clear the laptop's print queue

1. In the system tray, in the lower right corner of the screen, double-click the printer icon to open the queue.
2. If a print job shows an error, right-click it and cancel it.
3. If the job doesn't clear within 60 seconds, restart the laptop.