---
title: "Preparing an AES Tablet for Registration/Checkout"
description: "AES credit card readers require access to port 9000 using IPV4 protocol (not IPV6) to communicate with the processor. Verify your network allows access to https://dcap.com through Port 9000. If netwo…"
url: "https://help.aesauctions.com/article/2w61j1t1dc-preparing-a-tablet-for-registration-checkout"
category: "Tablets & Card Readers"
updated_at: "2026-10-30T04:09:18Z"
---

# Preparing an AES Tablet for Registration/Checkout

AES credit card readers require access to port 9000 using **IPV4 protocol** (not IPV6) to communicate with the processor. Verify your network allows access to https://dcap.com through **Port 9000**.

If network configuration is uncertain, use the included T-Mobile 5G connection on the AES tablet instead of venue Wi-Fi.

#### Setting up an AES tablet with credit card reader:

01. Power on the tablet. After viewing the startup screens, the display will go dark.
02. Press the power button once, swipe up, and enter PIN: **341989**.
03. Connect the credit card reader to the USB port. Verify the first LED light flashes green, indicating proper connection:
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743108213149/image.png)
04. Locate your AES Event ID in Auction Conductor under **Setup > Details & Location > AES ID.**
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743106951023/image.png)
05. At the AES start screen, enter your **AES Event ID**, press **Lookup**, select **Event Manager**, and click **Go**.
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743107132381/image.png)
06. When prompted, click **OK** to allow AES Kiosk to access VP3300 Bluetooth.
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743108979901/image.png)
07. Wait for the credit card reader to initialize. When prompted, **insert or tap a credit card** to validate the device (card data is discarded).
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743109057780/image.png)
08. After hearing a beep confirming successful card tap, click **Continue**.
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743109249644/image.png)
09. At the Event Manager Login screen:
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743107246812/image.png)
    
    1. For Volunteers: Check the Volunteer box, enter their **first and last name**, and use password **AES2025**.
    2. For Auction Conductor users: Leave Volunteer box unchecked and enter their **username and password**.
10. You'll now see the Check-In screen and are ready to begin. For detailed check-in instructions, see: [Event Check-In Process](/article/56zikrcc36-event-check-in)
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743109334863/image.png)

### **TROUBLESHOOTING**

#### **Webpage Not Loading**

- To reload the page:
  
  - Hold your finger in the lower right corner of the screen to access the hidden menu.
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743110281062/image.png)
  - Click **REFRESH BROWSER**
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743111706422/image.png)
- If still not working, check internet connection. To switch to Wi-Fi:
  
  - Hold your finger in the lower right corner to access the hidden menu.
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743110281062/image.png)
  - Enter password **1989** and click **ACCEPT**
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743111864074/image.png)
  - Select **Close Application**
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743110491074/image.png)
  - From desktop, **swipe down from top right**, hold the Wi-Fi icon, select your network, and enter password.
    
    ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743110616224/image.png)

#### **Credit Card Error: "ERROR 003007, Transaction not complete, socket connection lost"**

Your Wi-Fi network doesn't support IPV4 or blocks port 9000. Switch to the tablet's T-Mobile 5G connection or use a different network/hotspot.

#### **Missing Credit Card Reader Initialization Screen**

Hold your finger in the lower right corner, enter password **1989**.

![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743299875180/image.png)

![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743299917762/image.png)

Select **Lookup by Event ID & Application** and continue from **STEP 5** above.

![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743300066487/image.png)

#### **Credit Card Reader Stopped Working**

If unplugged, the reader must be re-initialized:

- Verify the reader is connected with first LED flashing green.

<!--THE END-->

![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743108213149/image.png)

- Hold your finger in the lower right corner to access the hidden menu.
  
  ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743110281062/image.png)
- Enter password **1989** and click **ACCEPT**
  
  ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743111864074/image.png)
- Select **Initialize & Test Datacap Credit Card Reader**
  
  ![](https://files.helpdocs.io/va4glpkhhk/articles/2w61j1t1dc/1743112410186/image.png)
- Continue from **STEP 6** above.

#### Still having issues? Contact support at [866.360.2020](tel:866.360.2020) or [contactus@aesauctions.com](mailto:%20contactus@aesauctions.com)